Discount or promo codes are entered on the last checkout screen. The field where you enter the discount codes appears differently depending on your device.

Check below for your particular type of screen.

Desktop

1. From your cart, click Proceed to Checkout.
2. On the right hand side of the screen you will see Add a discount code or gift card under Taxes. 
3. Click Add a discount code or gift card.
4. Enter the code in the box where it says Enter discount code.
5. Click Apply.

Mobile

1. From your cart, click Proceed to Checkout.
2. In the final checkout window, click Order details next to the amount of your order at the top of the screen.
3. Click Add a discount code or gift card to expand it.
4. Enter the promo code in the box where it says Enter discount code.
5. Click Apply.

If you're having an issue with your order or your method of payment, try clearing the cache on your browser. Lightspeed tends to work best in Google Chrome. If you are having issues and are not using Google Chrome as your browser, try switching to it.  

For shipping information and our return policy, click here.

Our Medalta Reproduction Ware items are hand jigged on our 100 year old+ jigger machine, or slip cast using original master moulds of Medalta Potteries' most popular products. The items are then hand trimmed, coloured, stamped, and placed in the kiln for the first firing (wares are fired in large batches). Next, they are glazed, glaze trimmed and placed back into the kiln for the final firing.

All our Medalta Reproduction Ware products are made onsite by our talented production team. The wait time varies by product, but generally it is 6-8 weeks. 

The Hycroft China factory closed in the late 1980s and the Friends of Medalta Society has been selling these Hycroft pieces ever since. The pieces are original and not previously owned.

Unfortunately, we do not have complete sets and the pieces we have vary depending on the remaining inventory. We do not have all our pieces online, so if there is something in particular you are looking for, please send us a message via the Contact Us form and we will be in touch. 

If you're having a technical issue with your order, try the following:

• Clear the cache on your browser.
• Switch to Google Chrome. Lightspeed tends to work best in that browser. If you are having issues and are not using Google Chrome as your browser, try switching to it.   

If you have an question or concern, please send us a message via the Contact Us form.