Shipping Information

Medalta in the Historic Clay District is closed for the holidays from December 22, 2024 to January 6, 2025. Orders placed after December 20 will be shipped by our elves the week of January 6, 2025.

 

---------------

Shipping

Canada Post is the shipping provider for online orders. Shipping rates will be calculated based on product weight and the cost of any shipping rates will be added to your order at checkout.

 

Order will be processed within 3-5 business days. If an order experiences any delays in production, for any reason, we will typically reach out within 24 hours to notify the customer to discuss any deadline implications.

 

We take great pride in the quality of our products and they are shipped with care. Most of our pottery is shipped in two layers of boxes and secured with packing materials. Some of our delicate products have additional costs associated with them to account for the added packing materials.

 

International Shipping

We are only able to ship orders to Canada and the United States on our online store. We're in the process of enabling all our online products to be shipped to the United States. If you are placing an order and it is not letting you select an American shipping address, please contact us at [email protected] and we can enable it. 

 

Shipping to countries other than Canada and United States is available for select products. Please contact us at [email protected] for details. Shipping and handling rates will be calculated based on the destination. 

Returns

We do not accept returns or exchanges on shipped products unless the item you purchased is defective. If you receive a defective item, please contact the Customer Experience Coordinator at [email protected] with details of the product and the defect. Only regular priced items may be refunded. Sale items, Seconds, and Gift Cards are non-refundable.